Founder and Chief Performance Officer
Whether we are helping a company generate millions of dollars of incremental revenue through successful market explorations or we are encouraging a school district to cut a program that is not serving students well, the work that we do matters and the returns that we can provide on a very modest investment are staggering.LinkedIn
Since I founded the firm in 2003, Hanover has been on a mission to make the world smarter. Toward that end, we have completed 20,000+ projects for 2,000+ organizations, ranging from rural community colleges to Fortune 100 companies. Our focus on only the most impactful types of research, coupled with the unique model on which we operate, have allowed us, on average, to double our revenues every year. In other words, we’re winning the battle we’ve chosen.
Because of that, I can honestly say that I have never been more excited about our potential. We are blessed with the ability to attract amazing people, and every day I see or hear about accomplishments of ours that blow my mind. Whether we are helping a company generate millions of dollars of incremental revenue through successful market explorations or we are encouraging a school district to cut a program that is not serving students well, the work that we do matters and the returns that we can provide on a very modest investment are staggering.
If you have not already, you will see that this enthusiasm for what we do pervades the site. Thank you for taking the time to learn more about us.
Chief Executive Officer
The market research field is evolving very quickly and Hanover is at the forefront. We have an incredibly talented team, we are dedicated to providing exceptional content and client service, and it is exciting to see the impact of our work across all of the organizations we serve in dozens of different industries.LinkedIn
I had the good fortune of joining Hanover very early in its life and at one time or another have worked in nearly every department, from Sales to Content to Operations. Today I am honored to serve as Hanover’s CEO and am committed to imbuing our company with the same innovative solutions and high quality service we provide our clients.
At Hanover, we are on the front lines of market research, working with organizations of all types – for-profit and non-profit, large and small – across many different industries. We have always believed in the value of information, and today information is more abundant than ever. Given this sometimes overwhelming wealth of information, there has never been a greater need for reliable research that generates actionable findings and real-world insights. While there are many players in the market research industry, there are few that expend so much energy getting to know their clients. We take pride in our ability to execute quickly and efficiently, but our primary goal is to become a true partner, to understand each client’s challenges, and to support each client’s mission. There is nothing more satisfying to me than seeing a client become a more effective organization as a result of its relationship with Hanover.
Executive in Residence
I strive to help the company continuously improve product quality and project delivery, foster the development of our talent, and drive organizational efficiency.LinkedIn
It is my privilege to serve in a unique role at Hanover. Since joining the company in 2012, my focus has been to use my 25 years of business experience to help our company grow and thrive. As a strategic advisor for Hanover, I manage projects that are cross-functional in nature or live in the gray space between different functions or departments. I strive to help the company continuously improve product quality and project delivery, foster the development of our talent, and drive organizational efficiency. At a senior leadership level, I facilitate our executive meetings so that each one of our interactions is meaningful and productive.
My position is not only unique to Hanover, but it is also fairly rare in general. It is not often that a company has the willingness to offer a position like mine, whose sole focus is to make things work better. The fact that Hanover has invested in such a role is a testament to its proactive approach to ongoing improvement and its commitment to creating a sustainable, successful business. It is my passion to help this growing company realize its potential.
Chief Strategy Officer
Everything we do is informed by the market—from our extensive primary research with clients, prospective clients, and outside experts, to our secondary research on market trends and competitive dynamics.LinkedIn
There is no question I could have taken a more linear path to arriving at a career in Strategy, but thankfully my two prior careers in clinical psychology and management consulting forced me to develop relevant skills in deep client inquiry, root-cause analysis, and creative problem-solving—all of which have been relevant to my work at Hanover. As the Chief Strategy Officer, I oversee a dynamic team of analysts focused on understanding unmet needs of clients and prospects, identifying and evaluating potential opportunities for new products and services, and bringing the best of these to market.
The real keys to our success as a team are arriving at a granular understanding of clients’ needs and ensuring we avoid innovating in isolation. Everything we do is informed by the market—from our extensive primary research with clients, prospective clients, and outside experts, to our secondary research on market trends and competitive dynamics. Hanover has taken its own medicine in this regard, applying the same rigorous level of analysis to the evaluation of its own business development opportunities as it does when doing this kind of work for our clients. In both cases, adhering to our methodology results in new insights and creative solutions to some of our clients’ most entrenched problems.
Chief Information Officer
Detailed project planning, open and consistent communication between IT and end-users, and best-practice implementation strategies are the key ingredients to our success.LinkedIn
As the last kid in school to get a family computer, you could say that I am an unlikely technologist – or perhaps it is the very reason why I find technology to be so exciting. Having begun my career in sales, I quickly gravitated towards business operations before landing in IT. My obsession with organization, process improvement, customer service and problem solving serves me well in my role as Chief Information Officer.
My philosophy is simple: Look at IT not as a cost-center, but as a means of delivering business value. Through an understanding of how current and emerging technologies can enhance organizational effectiveness, competitiveness, and profitability, I apply this philosophy to improve outcomes both internally as well as for Hanover’s clients. Detailed project planning, open and consistent communication between IT and end-users, and best-practice implementation strategies are the key ingredients to our success. I am fortunate to lead a team of technologists who embrace these same values and always go above and beyond the call of duty to help a colleague or client whenever they have a question or technical issue. And, in keeping with the nature of Hanover’s business model, we never say ‘no’ – If we can help, we will.
Chief Development Officer
It is my personal goal to make every outreach specific, relevant, and ultimately valuable – even to those with whom we are not yet fully acquainted.LinkedIn
Nearly seven years ago, I started at Hanover with the desire to do two things: challenge others to think differently about how they operate and be part of a fast-growing enterprise that listens to its people. Since March of 2007, I have had the privilege of being a part of both – from launching the District Administration Practice to becoming one of our first Partner Solutions Directors to now overseeing our business development strategy.
Business development is far more than just describing Hanover Research. Each day, we apply our cross-industry expertise to strengthen communities and disrupt unacceptable inefficiencies. We immerse our teams in each industry and train our Directors to be market research experts. We seek to provide value from the very first conversation, which means gathering an in-depth understanding of needs and never wasting time. It is my personal goal to make every outreach specific, relevant, and ultimately valuable – even to those with whom we are not yet fully acquainted.
Knowing the transformative power of our solutions is what drives me to continually seek out new and innovative ways to reach others. Communicating this knowledge to others is also what makes our roles so exciting.
The diversity of our client base means that no two projects are alike. With each new request our research team creatively applies our proven methodologies to help solve our clients’ unique challenges. As a result, we tend to attract researchers that are sharp, inquisitive, and resourceful.LinkedIn
Since joining Hanover in 2006, I’ve had the opportunity to hold a variety of roles across our research division, from research analyst to head of the division. During this time, I’ve seen our team grow from a handful of generalists to more than 200 supremely talented analysts, consultants, and managers from all types of academic backgrounds and specializing in areas of expertise ranging from advanced data modeling to survey design to qualitative research.
At Hanover, we are fortunate to work with clients of all sizes and across many industries, both in the U.S. and abroad. Clients include Fortune 500 companies, some of the largest school districts and universities in the country, healthcare providers, and tech companies. The diversity of our client base means that no two projects are alike. With each new request our research team creatively applies our proven methodologies to help solve our clients’ unique challenges. As a result, we tend to attract researchers that are sharp, inquisitive, and resourceful. It is ultimately their aptitude and tenacity combined with the company’s experience in providing custom research support to hundreds of clients for more than a decade that allow Hanover to offer such a unique and uniquely valuable service.
Chief Human Resources Officer
Our track record of rewarding high-performers instead of prioritizing tenure is truly exceptional and makes Hanover Research a great choice at any career stage.LinkedIn
I started my career in Human Resources as a Generalist but quickly moved into recruiting where I discovered my love for finding and developing talent. The joy of placing the right person in a position that engages, challenges, and inspires them has never gotten old for me. Hanover has been built by its people. Starting with our CEO and his vision for the company and moving through the firm, Hanover is full of innovative and creative employees constantly looking for new and better ways to serve our partners and clients.
More than anything, I have enjoyed being part of the company’s growth. When I joined Hanover in 2009, we were less than 50 people. Since then, we have quadrupled in size. Many of our original hires from those first few years have moved up internally into management- and client-facing roles. Being able to see such inspiring professional development firsthand throughout the years has been a privilege.
Maintaining our corporate culture is a fundamental component of Hanover’s hiring strategy. Finding exceptional individuals who share our corporate values of accountability, innovation and opportunity and who are also genuinely nice people is paramount to Hanover’s continued success and is my main focus as the CHRO.
The second part of our talent management strategy is developing staff once they are in seat. As we move into the next phase of corporate growth, Hanover is investing heavily in making training and professional development opportunities available to all staff with the goal of helping staff identify what they love to do and providing them with the resources to become experts in these areas.
The third part of our hiring strategy is to actively promote from within. We believe strongly that those employees who rapidly excel at understanding the intricacies of our work and the markets we serve should be recognized for their superior performance. We have countless examples of staff moving rapidly up the research or sales ranks or transitioning to newly created roles in Operations that leverage their writing/sales skills in a different way.
Our track record of rewarding high-performers instead of prioritizing tenure is truly exceptional and makes Hanover Research a great choice at any career stage.