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Founder and Chief Performance Officer
Whether we are helping a company generate millions of dollars of incremental revenue through successful market explorations or we are encouraging a school district to cut a program that is not serving students well, the work that we do matters and the returns that we can provide on a very modest investment are staggering.LinkedIn
Since I founded the firm in 2003, Hanover has been on a mission to make the world smarter. Toward that end, we have completed 20,000+ projects for 2,000+ organizations, ranging from rural community colleges to Fortune 100 companies. Our focus on only the most impactful types of research, coupled with the unique model on which we operate, have allowed us, on average, to double our revenues every year. In other words, we’re winning the battle we’ve chosen.
Because of that, I can honestly say that I have never been more excited about our potential. We are blessed with the ability to attract amazing people, and every day I see or hear about accomplishments of ours that blow my mind. Whether we are helping a company generate millions of dollars of incremental revenue through successful market explorations or we are encouraging a school district to cut a program that is not serving students well, the work that we do matters and the returns that we can provide on a very modest investment are staggering.
If you have not already, you will see that this enthusiasm for what we do pervades the site. Thank you for taking the time to learn more about us.
Chief Executive Officer
The market research field is evolving very quickly and Hanover is at the forefront. We have an incredibly talented team, we are dedicated to providing exceptional content and client service, and it is exciting to see the impact of our work across all of the organizations we serve in dozens of different industries.LinkedIn
I had the good fortune of joining Hanover very early in its life and at one time or another have worked in nearly every department, from Sales to Content to Operations. Today I am honored to serve as Hanover’s CEO and am committed to imbuing our company with the same innovative solutions and high quality service we provide our clients.
At Hanover, we are on the front lines of market research, working with organizations of all types – for-profit and non-profit, large and small – across many different industries. We have always believed in the value of information, and today information is more abundant than ever. Given this sometimes overwhelming wealth of information, there has never been a greater need for reliable research that generates actionable findings and real-world insights. While there are many players in the market research industry, there are few that expend so much energy getting to know their clients. We take pride in our ability to execute quickly and efficiently, but our primary goal is to become a true partner, to understand each client’s challenges, and to support each client’s mission. There is nothing more satisfying to me than seeing a client become a more effective organization as a result of its relationship with Hanover.
Executive in Residence
I strive to help the company continuously improve product quality and project delivery, foster the development of our talent, and drive organizational efficiency.LinkedIn
It is my privilege to serve in a unique role at Hanover. Since joining the company in 2012, my focus has been to use my 25 years of business experience to help our company grow and thrive. As a strategic advisor for Hanover, I manage projects that are cross-functional in nature or live in the gray space between different functions or departments. I strive to help the company continuously improve product quality and project delivery, foster the development of our talent, and drive organizational efficiency. At a senior leadership level, I facilitate our executive meetings so that each one of our interactions is meaningful and productive.
My position is not only unique to Hanover, but it is also fairly rare in general. It is not often that a company has the willingness to offer a position like mine, whose sole focus is to make things work better. The fact that Hanover has invested in such a role is a testament to its proactive approach to ongoing improvement and its commitment to creating a sustainable, successful business. It is my passion to help this growing company realize its potential.
Chief Strategy Officer
Everything we do is informed by the market—from our extensive primary research with clients, prospective clients, and outside experts, to our secondary research on market trends and competitive dynamics.LinkedIn
There is no question I could have taken a more linear path to arriving at a career in Strategy, but thankfully my two prior careers in clinical psychology and management consulting forced me to develop relevant skills in deep client inquiry, root-cause analysis, and creative problem-solving—all of which have been relevant to my work at Hanover. As the Chief Strategy Officer, I oversee a dynamic team of analysts focused on understanding unmet needs of clients and prospects, identifying and evaluating potential opportunities for new products and services, and bringing the best of these to market.
The real keys to our success as a team are arriving at a granular understanding of clients’ needs and ensuring we avoid innovating in isolation. Everything we do is informed by the market—from our extensive primary research with clients, prospective clients, and outside experts, to our secondary research on market trends and competitive dynamics. Hanover has taken its own medicine in this regard, applying the same rigorous level of analysis to the evaluation of its own business development opportunities as it does when doing this kind of work for our clients. In both cases, adhering to our methodology results in new insights and creative solutions to some of our clients’ most entrenched problems.
Chief Information Officer
Detailed project planning, open and consistent communication between IT and end-users, and best-practice implementation strategies are the key ingredients to our success.LinkedIn
As the last kid in school to get a family computer, you could say that I am an unlikely technologist – or perhaps it is the very reason why I find technology to be so exciting. Having begun my career in sales, I quickly gravitated towards business operations before landing in IT. My obsession with organization, process improvement, customer service and problem solving serves me well in my role as Chief Information Officer.
My philosophy is simple: Look at IT not as a cost-center, but as a means of delivering business value. Through an understanding of how current and emerging technologies can enhance organizational effectiveness, competitiveness, and profitability, I apply this philosophy to improve outcomes both internally as well as for Hanover’s clients. Detailed project planning, open and consistent communication between IT and end-users, and best-practice implementation strategies are the key ingredients to our success. I am fortunate to lead a team of technologists who embrace these same values and always go above and beyond the call of duty to help a colleague or client whenever they have a question or technical issue. And, in keeping with the nature of Hanover’s business model, we never say ‘no’ – If we can help, we will.
Chief Growth Officer, Enterprise
Hanover partnerships provide necessary, customized market intelligence and analysis that facilitates organizational growth. In short, Hanover helps its clients succeed.LinkedIn
Helping executives elevate their performance and deliver outstanding results has been the primary mission of my career. Hanover’s work is very much in keeping with that mission. Now, more than ever, businesses rely on the type of information Hanover provides to address their most critical challenges. Hanover partnerships provide necessary, customized market intelligence and analysis that facilitates organizational growth. In short, Hanover helps its clients succeed.
As Chief Growth Officer for our Enterprise practice, my goal is to spearhead growth across multiple key dimensions. First for our clients, connecting them to the Hanover services that will facilitate better decisions, improve processes, and realize tangible results. Second for our employees, by investing in their professional development and identifying opportunities for them to grow their careers. Both of these will result in growth for Hanover overall as our exceptional employees integrate new services and technologies that will continue to enable our clients growth.
Chief Growth Officer, Education
Our goal is to find new ways to help level the information playing field and provide administrators and executives with the most comprehensive and concise analysis on major policies and topics.LinkedIn
In 2007, I joined Hanover to help build a fast-growing enterprise and to infuse underserved industries, like education, with necessary research. I have been fortunate enough to lead Hanover’s venture into Higher Education and then found our K12 practice with the idea that colleges, universities, public school districts, and private independent schools aspire to make data-driven decisions but face limitations, either with finances or personnel. Our model is unique and extremely attractive to those who have been forced to do more with less.
I’ve had the opportunity to lead a variety of teams during my tenure at Hanover across sales, account management, marketing, and operations, but nothing is more energizing than our conversations with clients focused around solving major problems that affect student achievement, resource allocation, and shifting priorities to take advantage of new opportunities in a more accountable and more competitive educational market.
Our staff serving clients in education, healthcare and non-profit sectors have a simple philosophy – work hard, work smart, and work together. Our goal is to find new ways to help level the information playing field and provide administrators and executives with the most comprehensive and concise analysis on major policies and topics. We are successful by improving student achievement, increasing student enrollment, evaluating existing programs, and identifying new opportunities that lead to a smarter, more productive workforce of the future.
Chief Content Officer
The challenge that energizes me is figuring out how to extract the meaningful essence of the abundant resource – information – so that we can maximize the value of the scarce resource – our clients’ time.LinkedIn
Managing the tension between two resources – one increasingly abundant, and the other increasingly scarce – has animated my entire career of over twenty years in information services businesses. The challenge that energizes me is figuring out how to extract the meaningful essence of the abundant resource – information – so that we can maximize the value of the scarce resource – our clients’ time.
We at Hanover have a particular affection for the underserved organizations, and we seek to level the information playing field by giving them cost-effective access to high-quality information. My job as Chief Content Officer is to marshal the exceptional range and quality of our content team’s capabilities in service of efficiently sifting through mountains of data to give our clients the critical insight they need to quickly make a decision. At our best, our content is the basis of our strategic partnerships with our client, in support of the important resource allocation decisions they are constantly making.
Vice President, Content Innovation
As we continue to grow and seek new ways to provide excellent value to our clients, we recognize the need to innovate.LinkedIn
Since joining Hanover over a decade ago, I have had the opportunity to hold a variety of roles within our research division, from research analyst to head of custom research operations. During this time, we have rapidly expanded our capabilities in support of a diverse and fast-growing client base. As we continue to grow and seek new ways to provide excellent value to our clients, we recognize the need to innovate. While our core business model continues to be unique, we know that if we are to be leaders in a highly competitive market, we need to be leaders of innovation.
In my current role, I manage a new division focused on driving such innovation within our research operations. Working closely with our Content and Strategy teams, we focus every day on building a world-class portfolio of research tools, methods, and data. Our burgeoning team has decades of experience at Hanover and in the world of research, endless curiosity, and a strong desire to help our clients and staff do more and better research and find new insights every day. There is no end to the opportunities ahead as we strive to create the future of market research.
Chief Human Resources Officer
Our track record of rewarding high-performers instead of prioritizing tenure is truly exceptional and makes Hanover Research a great choice at any career stage.LinkedIn
I started my career in Human Resources as a Generalist but quickly moved into recruiting where I discovered my love for finding and developing talent. The joy of placing the right person in a position that engages, challenges, and inspires them has never gotten old for me. Hanover has been built by its people. Starting with our CEO and his vision for the company and moving through the firm, Hanover is full of innovative and creative employees constantly looking for new and better ways to serve our partners and clients.
More than anything, I have enjoyed being part of the company’s growth. When I joined Hanover in 2009, we were less than 50 people. Since then, we have quadrupled in size. Many of our original hires from those first few years have moved up internally into management- and client-facing roles. Being able to see such inspiring professional development firsthand throughout the years has been a privilege.
Maintaining our corporate culture is a fundamental component of Hanover’s hiring strategy. Finding exceptional individuals who share our corporate values of accountability, innovation and opportunity and who are also genuinely nice people is paramount to Hanover’s continued success and is my main focus as the CHRO.
The second part of our talent management strategy is developing staff once they are in seat. As we move into the next phase of corporate growth, Hanover is investing heavily in making training and professional development opportunities available to all staff with the goal of helping staff identify what they love to do and providing them with the resources to become experts in these areas.
The third part of our hiring strategy is to actively promote from within. We believe strongly that those employees who rapidly excel at understanding the intricacies of our work and the markets we serve should be recognized for their superior performance. We have countless examples of staff moving rapidly up the research or sales ranks or transitioning to newly created roles in Operations that leverage their writing/sales skills in a different way.
Our track record of rewarding high-performers instead of prioritizing tenure is truly exceptional and makes Hanover Research a great choice at any career stage.