Information We Collect
Hanover Research may collect personal information through several different online and offline channels, including, but not limited to the following: via our website on a “Contact Us” page, over the phone, via email when communicating with you, in person, via internal and third-party web-based survey tools, through our customer portals, and from third-party list providers. The types of personal information we generally collect may include, but are not limited to, name, mailing address, telephone number, email address, date of birth, gender, education and other demographic information.
Use of Information
When you provide personal information to us through our website on a “Contact Us” page, this contact form may be linked to our mailing lists and the personal information provided may be used to provide you with information you requested such as details about our company. In addition, we may also use the personal information that we collect about you to market our services and to provide services to our clients including our market research and survey services. As part of providing services to our clients we may contact you to invite you to participate in an online or offline survey. The personal information that you provide through the survey will be used to provide services to our clients including reports and market analysis. You may opt-out of receiving marketing communications from us at any time by following the opt-out instructions contained in our promotional materials.
We may use de-identified, anonymous, aggregate and statistical information, including website usage data, for our own market research and to improve our services and our website.
Disclosure of Information
We will not disclose your personal information to third parties except under the following circumstances: to our clients on whose behalf we are providing market research and survey services in accordance with our contractual relationship with the client, and to our third party service providers who we may engage from time to time as necessary to perform the services requested by our clients and for other legitimate business purposes. Such third party service providers are required to maintain the confidentiality of the information we provide to them and are prohibited from using the information for their own purposes. We do not share your personal information with third parties for their own promotional use.
We may also disclose your personal information to third parties (including governmental agencies) if required to do so by law, regulation, or court order, or to respond to a valid governmental or law enforcement request. In the event of a merger, sale or acquisition of our company, your personal information may be disclosed to third parties as part of the transaction.
We maintain reasonable security protocols to help protect and secure your personal information against loss, misuse and unauthorized access, disclosure, alteration or destruction while in transmission and storage. We require our service providers to adhere to industry best practices to safeguard the personal information they handle. However, no method of data transmission or storage is 100% secure, therefore, we cannot guarantee its absolute security.
Links to Third-Party Websites
Our site provides links to third-party websites, such as those of our clients. Hanover Research does not control and is not responsible for the information policies or practices of these third parties. You should review the privacy policies governing these third parties and their websites to learn more about how they collect and use your personal information.
Consent to Transfer
If you are located outside of the United States, please be aware that the information we collect will be transferred and processed in the United States. By visiting or using this website or by submitting any personal information to us, whether online or offline, you consent to the transfer, processing and storage of your personal information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as the laws in your country of residence.
Notification of Changes
4401 Wilson Boulevard, 4th Floor, Arlington, VA 22203
Phone: (202) 559-0050