In this report, Student Services for Online Learning: Finding the Student’s Perspective, we review innovations and changes in student services for online/distance learning among higher education institutions. We focus on developing a sense of the student’s perspective on technologies appropriate and effective for online learning, and review expert suggestions on how institutions can align their practices with these student expectations. To highlight application of the literature, we also profile 21 peer online programs to catalog the student affairs services offered to online learners.

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