Since I founded the firm in 2003, Hanover has been on a mission to make the world smarter. Toward that end, we have completed 20,000+ projects for 2,000+ organizations, ranging from rural community colleges to Fortune 100 companies. Our focus on only the most impactful types of research, coupled with the unique model on which we operate, have allowed us, on average, to double our revenues every year. In other words, we’re winning the battle we’ve chosen.
Because of that, I can honestly say that I have never been more excited about our potential. We are blessed with the ability to attract amazing people, and every day I see or hear about accomplishments of ours that blow my mind. Whether we are helping a company generate millions of dollars of incremental revenue through successful market explorations or we are encouraging a school district to cut a program that is not serving students well, the work that we do matters and the returns that we can provide on a very modest investment are staggering.
If you have not already, you will see that this enthusiasm for what we do pervades the site. Thank you for taking the time to learn more about us.
I had the good fortune of joining Hanover very early in its life and at one time or another have worked in nearly every department, from Sales to Content to Operations. Today I am honored to serve as Hanover’s CEO and am committed to imbuing our company with the same innovative solutions and high-quality service we provide our clients.
At Hanover, we are on the front lines of market research, working with organizations of all types—for-profit and non-profit, large and small—across many different industries. We have always believed in the value of information, and today information is more abundant than ever. Given this sometimes overwhelming wealth of information, there has never been a greater need for reliable research that generates actionable findings and real-world insights. While there are many players in the market research industry, there are few that expend so much energy getting to know their clients. We take pride in our ability to execute quickly and efficiently, but our primary goal is to become a true partner, to understand each client’s challenges, and to support each client’s mission. There is nothing more satisfying to me than seeing a client become a more effective organization as a result of its relationship with Hanover.
It is my privilege to serve in a unique role at Hanover. Since joining the company in 2012, my focus has been to use my 25 years of business experience to help our company grow and thrive. As a strategic advisor for Hanover, I manage projects that are cross-functional in nature or live in the gray space between different functions or departments. I strive to help the company continuously improve product quality and project delivery, foster the development of our talent, and drive organizational efficiency. At a senior leadership level, I facilitate our executive meetings so that each one of our interactions is meaningful and productive.
My position is not only unique to Hanover, but it is also fairly rare in general. It is not often that a company has the willingness to offer a position like mine, whose sole focus is to make things work better. The fact that Hanover has invested in such a role is a testament to its proactive approach to ongoing improvement and its commitment to creating a sustainable, successful business. It is my passion to help this growing company realize its potential.
There is no question I could have taken a more linear path to arriving at a career in Strategy, but thankfully my two prior careers in clinical psychology and management consulting forced me to develop relevant skills in deep client inquiry, root-cause analysis, and creative problem-solving—all of which have been relevant to my work at Hanover. As the Chief Strategy Officer, I oversee a dynamic team of analysts focused on understanding unmet needs of clients and prospects, identifying and evaluating potential opportunities for new products and services, and bringing the best of these to market.
The real keys to our success as a team are arriving at a granular understanding of clients’ needs and ensuring we avoid innovating in isolation. Everything we do is informed by the market—from our extensive primary research with clients, prospective clients, and outside experts, to our secondary research on market trends and competitive dynamics. Hanover has taken its own medicine in this regard, applying the same rigorous level of analysis to the evaluation of its own business development opportunities as it does when doing this kind of work for our clients. In both cases, adhering to our methodology results in new insights and creative solutions to some of our clients’ most entrenched problems.
I joined Hanover to be part of something special. We are a special company – we help our clients make important informed decisions in a rapidly changing world, being their partners and an extension of their team. We are fortunate as there are not many companies of our size that can say that they are fully independent and have grown consistently, helping thousands of clients make important decisions – all while working on a vibrant, smart, passionate team.
As Chief People Officer, my goal is to make Hanover a great place to work. Our team is committed to creating an open transparent culture and continue our focus on raising awareness and acting on our commitment to Inclusion, Diversity and Equity. Creating an environment where every individual, regardless of their role, is valued, feels safe and can bring their entire self to their work, is critical in the world we live in today. I like to say that I have the best role in the company – my team and I can focus on talent – all day – ever day. Listening to Hanoverians – learning about what is working, realizing when something is not, solving problems, and continually improving. As a team, we work every day to help create an organization that represents the communities and clients we serve, developing that talent and taking care of everyone along the way.
Early in my career, I had the opportunity to intern for a company whose slogan was to “Do More. With Less. Faster.” This philosophy of operational excellence has become a key pillar throughout my over twenty years of finance and accounting experience and what ultimately attracted me to Hanover. Our mission at Hanover closely aligns with this motto – we strive to bring operational excellence to our clients by providing high-quality, cost-effective market research and analysis to facilitate our clients making timely, data-driven decisions.
As Chief Accounting Officer, I strive to follow these same principles to establish the Finance and Accounting team as a trusted business partner. We deliver value to employees by continuously introducing new back-office processes and technology to streamline business operations and support Hanover’s growth and by providing accurate, timely financial reporting and analysis to facilitate informed management decision-making. Our team works tirelessly to respond to the financial needs of our employees and clients and pushes the Hanover team to strive for maximum efficiency that leads to the delivery of exceptional market research services for our clients.
As the last kid in school to get a family computer, you could say that I am an unlikely technologist—or perhaps it is the very reason why I find technology to be so exciting. Having begun my career in sales, I quickly gravitated towards business operations before landing in IT. My obsession with organization, process improvement, customer service, and problem solving serves me well in my role as Chief Information Officer.
My philosophy is simple: look at IT not as a cost-center, but as a means of delivering business value. Through an understanding of how current and emerging technologies can enhance organizational effectiveness, competitiveness, and profitability, I apply this philosophy to improve outcomes both internally as well as for Hanover’s clients. Detailed project planning, open and consistent communication between IT and end-users, and best-practice implementation strategies are the key ingredients to our success. I am fortunate to lead a team of technologists who embrace these same values and always go above and beyond the call of duty to help a colleague or client whenever they have a question or technical issue. And, in keeping with the nature of Hanover’s business model, we never say ‘no’—if we can help, we will.
My career has gravitated towards data-driven, fast-growing B2B organizations that excel in creating value, but face the same challenge. How do we stand out in a crowded market, reach potential buyers, and generate demand?
When you have hundreds of talented researchers, analysts, and consultants delivering tangible, measurable value every day, the answer is clear. Show, don’t tell.
In my role leading the Marketing team, our goal is to engage every organization that could benefit from Hanover’s tailored insights, tools, data, and support. Hanover’s Marketing team spotlights the innovative ways we apply research expertise and leverage our experience serving thousands of executives to solve our clients’ most complex challenges. Read our latest whitepapers, infographics, blogs, and case studies to see how Hanover can help from unpacking emerging trends and market opportunities for B2B and B2C organizations, mapping out academic degree program launches, supporting K12 districts in creating equitable environments, and more.
As organizations confront emerging challenges and noise from the marketplace intensifies as to which way to turn, Hanover stands apart. We fill a critical gap in leadership decision making when you need to know not only the best way to solve a challenge, but the best way for your organization to solve it. Let us show you how.
Helping executives elevate their performance and deliver outstanding results has been the primary mission of my career. Hanover’s work is very much in keeping with that mission. Now, more than ever, businesses rely on the type of information Hanover provides to address their most critical challenges. Hanover partnerships provide necessary, customized market intelligence and analysis that facilitates organizational growth. In short, Hanover helps its clients succeed.
As Chief Growth Officer for our Corporate practice, my goal is to spearhead growth across multiple key dimensions. First for our clients, connecting them to the Hanover services that will facilitate better decisions, improve processes, and realize tangible results. Second for our employees, by investing in their professional development and identifying opportunities for them to grow their careers. Both of these will result in growth for Hanover overall as our exceptional employees integrate new services and technologies that will continue to enable our clients’ growth.
In 2007, I joined Hanover to help build a fast-growing enterprise and to infuse underserved industries, like education, with necessary research. I have been fortunate enough to lead Hanover’s venture into Higher Education and then found our K-12 practice with the idea that colleges, universities, public school districts, and private independent schools aspire to make data-driven decisions but face limitations, either with finances or personnel. Our model is unique and extremely attractive to those who have been forced to do more with less.
I’ve had the opportunity to lead a variety of teams during my tenure at Hanover across sales, account management, marketing, and operations, but nothing is more energizing than our conversations with clients focused around solving major problems that affect student achievement, resource allocation, and shifting priorities to take advantage of new opportunities in a more accountable and more competitive educational market.
Our staff serving clients in education, healthcare, and non-profit sectors have a simple philosophy—work hard, work smart, and work together. Our goal is to find new ways to help level the information playing field and provide administrators and executives with the most comprehensive and concise analysis on major policies and topics. We are successful by improving student achievement, increasing student enrollment, evaluating existing programs, and identifying new opportunities that lead to a smarter, more productive workforce of the future.
Managing the tension between two resources—one increasingly abundant, and the other increasingly scarce—has animated my entire career of over twenty years in information services businesses. The challenge that energizes me is figuring out how to extract the meaningful essence of the abundant resource—information—so that we can maximize the value of the scarce resource—our clients’ time.
We at Hanover have a particular affection for the underserved organizations, and we seek to level the information playing field by giving them cost-effective access to high-quality information. My job as Chief Content Officer is to marshal the exceptional range and quality of our content team’s capabilities in service of efficiently sifting through mountains of data to give our clients the critical insight they need to quickly make a decision. At our best, our content is the basis of our strategic partnerships with our client, in support of the important resource allocation decisions they are constantly making.
Since joining Hanover over a decade ago, I have had the opportunity to hold a variety of roles within our research division, from research analyst to head of custom research operations. During this time, we have rapidly expanded our capabilities in support of a diverse and fast-growing client base. As we continue to grow and seek new ways to provide excellent value to our clients, we recognize the need to innovate. While our core business model continues to be unique, we know that if we are to be leaders in a highly competitive market, we need to be leaders of innovation.
In my current role, I manage a new division focused on driving such innovation within our research operations. Working closely with our Content and Strategy teams, we focus every day on building a world-class portfolio of research tools, methods, and data. Our burgeoning team has decades of experience at Hanover and in the world of research, endless curiosity, and a strong desire to help our clients and staff do more and better research and find new insights every day. There is no end to the opportunities ahead as we strive to create the future of market research.
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