Table of Contents

Table of Contents

COVID-19 Resource Center

This resource center is updated on a weekly basis with the most current information.

Last updated March 16, 2020

Hanover is closely following the COVID-19 coronavirus as the disease spreads throughout the U.S. and around the world. Through this website, as the situation develops, we are providing our clients up-to-date industry and employer guidance.

The COVID-19 Resource Center provides you with clear, actionable information to help your company design its response to COVID-19. Hanover has chosen these public-domain resources and created a reference guide to track news updates, evolving corporate approaches, messaging, and tools to inform your company’s COVID-19 response.

We have set up a dedicated COVID-19 support email ( where you may ask any questions related to COVID-19.

How We Can Help

In addition to the information included in this resource center, Hanover is committed to providing you with up-to-date research to help you address COVID-19 related challenges as the situation continues to develop. The following products and services are designed specifically for the COVID-19 pandemic.

COVID-19 Situation Report

Reference Hanover’s comparative analysis of Italy and China’s response to their COVID-19 outbreaks to understand like trajectories for development of the crisis in the United States.

Download our COVID-19 Situation Report

Comparative Competitive Response Analysis

Evaluate how competitors are responding to market opportunities and threats presented by the COVID-19 crisis. Hanover’s analysis of publicly available information helps organizations:

  • Assess competitor communications in corporate websites and social media platforms
  • Spot competitive tactics such as changes to products or services, sales and marketing activities, and logistics and customer service activities
  • Surface emerging trends in response to the COVID-19 crisis

COVID-19 Perceptions and Impact Survey

Deploy Hanover’s Perceptions and Impact Survey to your customer base to understand their concerns and how COVID-19 is affecting their decision making and brand loyalty. Answer key questions such as:

  • How significantly will COVID-19 impact your customer’s purchase decisions?
  • How long do your customers anticipate COVID-19 will impact their purchase decisions?
  • How much revenue is at risk across your customer base given concerns surrounding COVID-19?
  • How will customer sentiment toward and purchase decisions impacted by COVID-19 fluctuate over time?

COVID-19 Business Conditions Tracker

Track your peers’ perceptions of business conditions and their response during this crisis. Hanover has created a dashboard that allows you to compare how your business is affected and how it is responding compared to your peers within and across industries. This survey was launched on March 16th and is updated weekly.

The Latest Information About COVID-19

Key Elements in Designing a Corporate Response

Reference Hanover’s recommendations in its most recent COVID-19 Situation Report. Hanover currently recommends:

  • Expecting high economic impact with delayed government assistance
  • Acting as corporate stewards of public health
  • Establishing an operational response plan, remaining flexible and ensuring proper messaging

Download our COVID-19 Situation Report to learn more.

Overall Guidance

Legal & Regulatory

Legislative (current and recent)



PTO & Sick Leave

  • According to EEOC, Short-Term Disability may be covered by ADA as an extended unpaid leave period or a modified schedule until the employee recovers.
  • Read Amazon’s announcement that it will provide $25 million in funding for delivery drivers and seasonal workers who have been diagnosed with COVID-19.

Travel Guidelines

Developing Your COVID-19 Communications Strategy

Hanover has collected a number of resources to help companies design crisis communication plans to communicate their responses to COVID-19.

Designing a Communications Strategy for COVID-19

Do’s and Don’ts in COVID-19 Communications

Writing Communications for a Global Crisis

Resources from the Top PR Agencies

Communicating Your COVID-19 Response to Your Customers

These outreach communications provide examples of different communications U.S. companies are using in implementing a communications strategy.

Responses of Major U.S. Business Organizations to COVID-19

Hanover Research