Hanover’s Customer Insights Solution defines key customer segments and highlights fundamental needs, preferences, and product feedback. With a deep understanding of the elements driving customer behavior, you can gauge satisfaction and target efforts for improving experience.
We help you answer key questions and develop strategies for success:
Which are our primary customer segments?
Are our products and services meeting our customer needs?
How satisfied are our customers?
What are the primary drivers of customer churn?
Hanover’s Customer Insights Solution
Hanover’s Customer Insights Solution will help companies craft and deliver a high-quality customer experience.
Customer Segmentation Analysis
Pinpoint key customer segments
Tailor your marketing strategy by identifying and analyzing sub-segments in your customer base. This next-level segmentation will enable you to move beyond a one-size-fits-all approach.
Voice of the Customer Analysis
Surface customer needs, preferences, and product usage
Gather feedback on your customer pain points, behaviors, and preferences with surveys or in-depth interviews to inform future product design, service, and sales.
Improve customer retention
Source and analyze objective data on won and lost customers to facilitate your approach to customer engagement, competitive differentiation, and pricing.
Drive growth by improving customer loyalty and retention
Increase effectiveness of marketing efforts through customer segmentation
Improve product use and adoption rates through continuous customer feedback
The Hanover Advantage
Peer benchmarking on voice of customer and satisfaction data
Cost-effective longitudinal tracking of customer trends
A Word from One of Our Corporate Clients:
Thank you for all of your good work in assisting us to frame a submission in a stiff nation-wide competition. Hanover was able to absorb a lot of complex information about Great Circle, our strategic direction utilizing the Baldrige Model of Performance Excellence, and then package it to meet the Alliance requirements for a ‘Theory of Change, Transformative Project.’ We owe you a major thanks!
- Kathy O'Brien; VP and Chief Strategy Officer, Great Circle
Whatever your goals, Hanover will partner with you to create a custom approach to support your needs.
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