Research at Work: Vertafore

In early 2016, we partnered with Vertafore, a leading provider of insurance technology, to conduct a survey that would gauge the impact of insurance software on employee morale, job satisfaction, productivity, turnover, and other human resources success metrics.

Vertafore recently released the results in its report: Managing Your Workforce in the Digital Era: Strategies and Solutions for Maximizing Employee Performance and Engagement. Here are some of the key findings:

  • 76 percent of independent insurance agents say ease of use of their insurance software most positively impacts their job satisfaction.
  • Software that is easy to use, facilitates multitasking, and is designed for the insurance industry enhances job satisfaction.
  • In agencies with multiple offices, job satisfaction is 96 percent among those with more modern management software, compared to 85 percent for users of older software.
  • Technology makes a difference: Over half (55 percent) of respondents say their insurance software has a positive influence on their job satisfaction; 58 percent of those with more modern solutions report higher jo b satisfaction as opposed to the 50 percent rating associated with older software.
Job Satisfaction and Morale Survey Analysis, Hanover Research, February 2016
Job Satisfaction and Morale Survey Analysis, Hanover Research, February 2016


In an effort to continue to provide technology solutions for the benefit of the insurance industry and its employees, Vertafore launched new product enhancements to QuickNav, a workflow that guides customer service representatives through each step of a complex business process. QuickNav is a component of Vertafore Agency Platform ™, which combines solutions for benefits, comparative rating, document management, licensing and compliance, and reference capabilities in a single platform. To learn more about the report, click here.


Related Content

Related Tags

Related Research & Insights

Become a client

Access the best custom research to help hit your organization’s goals. Request your custom consult below and a member of our team will be in touch.

Have questions? Please visit our contact page.

Let us come to you!

Receive industry insights directly in your inbox

Our newsletters are packed with helpful tips, industry guides, best practices, case studies, and more. Enter your email address below to opt in: