Your 5-Step Guide to Creating a Customer Journey Map

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Have you put yourself in your customers’ shoes to understand what they truly need and expect from your company? Do you have a clear understanding of the experience a customer has throughout the buying process?

A customer journey map is an invaluable tool for illustrating the buyer’s experience. It provides insight into how you can meet customers’ expectations, influences their behavior to optimize conversions, and finally, motivates them to purchase.

In fact, almost 90% of the professionals using customer journey mapping report seeing increases in customer satisfaction, lower churn rates, fewer customer complaints, and higher NPS scores.

You Will Learn

your 5-step guide to creating a customer journey map

Create Effective Journey Maps

All companies are unique, and so are their customers’ journeys. However, companies can create a journey map by following five steps to understand their customers and their buying experience, identify areas for improvement, and set KPIs to demonstrate success.

Journey maps must not only draw from customer use data, but capture motivations and perceptions as well. Download the brief to begin creating effective customer journey maps.

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