Hanover Research
Become a Client

Hanover Research SMS Terms & Conditions

Effective Date: 10/1/2026

Hanover Research Text Messaging Program Terms and Conditions

By providing your mobile phone number and consenting to receive text messages from Hanover Research (“Hanover,” “we,” “our,” or “us”), you agree to these SMS Terms and Conditions.

Purpose of the SMS Program

Hanover Research may use SMS (text messaging) to communicate with job applicants, prospective candidates, employees, employee referrals, for onboarding, and other employment-related communications. Participation in the SMS program is voluntary.

Program Description

If you opt in, you may receive SMS messages related to:

  • Job application confirmations
  • Interview invitations, scheduling, reminders, and status updates
  • Requests for additional information or documentation
  • Employment opportunity notifications
  • Onboarding-related communications
  • Time-sensitive recruiting, onboarding, or employment-related communications

Consent to Receive Text Messages

By opting in to receive text messages, you expressly authorize Hanover Research and its service providers to send recruiting, onboarding, and employment-related text messages to the mobile number you provide.

Your consent is not a condition of:

  • Applying for employment;
  • Being considered for employment; or
  • Receiving any employment offer.
  • Continuing employment with Hanover Research.

Message Frequency

Message frequency varies depending on:

  • The positions for which you apply or the employment-related communications applicable to you;
  • The stage of the recruiting, onboarding, or employment-related process

We do not guarantee any minimum or maximum number of messages. 

Message and Data Rates

Message and data rates may apply according to your mobile carrier agreement.

Hanover Research is not responsible for – SMS charges, data usage fees, roaming fees, or other charges from your wireless provider;

Opt-Out Rights

You may opt out of non-essential text messages at any time by replying: stop, quit, end, revoke, opt out, cancel, or unsubscribe.

Upon receipt of your opt-out request, we will cease sending recruiting, onboarding, and non-essential employment-related text messages to your mobile number.

You may also request removal from the SMS program by contacting: privacy@hanoverresearch.com

Help Instructions

For assistance with the SMS program, reply:

HELP

or contact: privacy@hanoverresearch.com

Candidate and Employee Responsibilities

You agree that:

  • The mobile number you provide belongs to you or that you are authorized to use it.
  • You will notify Hanover if your mobile number changes.
  • You will not use the SMS program for unlawful purposes.
  • Information transmitted via SMS may not be secure and should not include sensitive personal information.

Confidential and Sensitive Information

Candidates and employees should not send the following information through text message:

  • Social Security numbers
  • Driver’s license numbers
  • Passport numbers
  • Bank account information
  • Credit card information
  • Medical information
  • Biometric information
  • Other sensitive personal information

If such information is required as part of the recruiting, onboarding, or employment process, Hanover will provide a secure method of transmission.

Privacy

Information collected through the SMS program is subject to Hanover Research’s Privacy Policy. By participating in the SMS program, you acknowledge that your information may be processed as described in those policies.

Service Availability

SMS delivery depends on:

  • Wireless carrier availability and/or an appropriate wireless carrier messaging service plan;
  • Network connectivity;
  • Third-party service providers; and
  • Mobile device compatibility.

Hanover Research does not guarantee that messages will be delivered timely, accurately, or without interruption.

Program Modification or Termination

Hanover Research reserves the right to:

  • Modify these Terms and Conditions;
  • Suspend the SMS program; or
  • Discontinue the SMS program

at any time without prior notice, subject to applicable law.

Limitation of Liability

To the fullest extent permitted by law, Hanover Research shall not be liable for:

  • Delayed or undelivered messages;
  • Technical failures;
  • Carrier outages;
  • Unauthorized access to messages; or
  • Damages arising from participation in the SMS program.

Contact Information

Questions regarding these Terms and Conditions may be directed to:

Hanover Research
4401 Wilson Boulevard, 4th Floor
Arlington, VA 22203
Phone: (202) 559-0050
Email: privacy@hanoverresearch.com