Three features stand out in the service we receive from Hanover Research. First, they use a team approach. While we have a single, consistent point of contact, usually he is joined by others in key communications and occasionally other specialists (depending on the project) are asked to assist. This gives me confidence that the best people are assigned to appropriate tasks.
Second, the team at Hanover listens impressively to information we share relative to our context and research priorities. They don't miss a thing we have said! As they prepare potential research agendas it is very clear that they understand our objectives.
Finally, the products and processes delivered by the Hanover team are exceptional in quality. We have been impressed by the depth and breadth in the coverage of research they do for us.
Dr. John Patten, Assistant Superintendent