To help Cuyahoga County Educational Service Center explore the potential of using regional shared services as a strategy to reduce costs and increase service quality, Hanover examined the structure and outcomes of these shared service arrangements – including relevant survey and operational data, profiles of regional shared service organizations, and examples of ad hoc shared service agreements.
The Shared Service report was a critical source of research used in planning and preparing a grant proposal for a regional shared service model. Regardless of grant funding, the ESC will utilize the information from Hanover in internal capacity building and planning for shared services. The report has been beneficial to the Cuyahoga County ESC in providing information on practices and key factors in developing regional shared service models.
- Jennifer Dodd; Coordinator of Research and Planning, Cuyahoga County Educational Service Center