Whether it’s creating your first map or updating an existing map, we will share the important inputs needed at each stage of the mapping process.
The pandemic has caused a rapid shift in customer and consumer needs and buying patterns that could have lasting effects as the timeline for getting ‘back to normal’ remains elusive — so understanding the path to purchase is more important than ever.
Mapping your customers’ or consumers’ journeys helps you to:
- Understand how they are changing
- Determine new and persistent pain points
- Identify areas of the journey that need to be prioritized
In this webinar, Hanover and our panelists (Erik Norsted – Chief Strategy Officer, Olive & Company and Natalie Julich – Director of CX Design, Arvest) walk you through the critical steps of creating a customer journey map.
With a good journey map in hand you will be poised to ride out this pandemic and support your customers and consumers in their new normal.
Download the recording today!
Stay up-to-date on COVID-19’s impact with our Resource Center
